FPM Maintenance Call Process

Here’s a simplified explanation of what happens with your maintenance request(s) in 4 steps!

  1. What We Need from You:
    • Resident Name, Email & Best Phone #
    • Address (with Zip)
    • Nature of Problem (Emergency/Non-Emergency)
    • Emergency: No water, major water leak, no hot water, sewer back up in home, broken window/door/lock, gas leak, electrical appliance failure, smoke detector failure
    • Troubleshooting completed, if any (SEE NEXT)
  2. Troubleshooting:
    • Garbage disposal: Tried reset button?
    • A/C: Filter clean? Bleach used in drain line? Frozen (shut off 45 minutes)?
    • Water Heater: Breaker switch? Type (gas—service set up?)
    • Garage Door: Sensors blocked?
    • Electrical: Breaker switch?
    • Sink/Tub Back up: Plunger?
    • Oven: Burners plugged in? Breaker switch?
    • Refrigerator: Breaker switch? Leak or not cooling?
  3. What We Have to Do (Non-Emergency):
    • Research Work Order/Repair History
    • Research Any Home Warranty
    • Research Any Owner Designated Resources?
    • Alert Owner if a potential serious issue
    • Identify/verify availability & dispatch the best vendor for the situation
  4. Contact FPM Maintenance via EMAIL:
    • If a vendor has not contacted you within 48 hours of request
    • Once you have secured a scheduled time with a vendor (recommended best practice as vendors will charge a trip charge if they schedule with you and arrive at property and can’t gain access)

Contact Us

711 Margaret St
Jacksonville, Fl. 32204

Main: (904) 497-4200
Fax: (904) 387-6436

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​ Disclosure: First Place Management Properties, LLC is "not" a real estate brokerage and does not lease or sell properties.
All sales and leasing activities are conducted through FPM Properties, dba. & First Place Management, Inc. both are licensed Florida Real Estate Brokerages. ​

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